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Please read the following terms and conditions carefully as the use of and/or buying from the hereinafter referred to as the “Site” binds you to these Terms and Conditions. In some cases these terms and conditions will be incorporated statements to be found in the Security & Privacy, Cookies, Payment, Returns & Refunds and Delivery sections of our Site.
If you do not agree to these Terms and Conditions, please do not register for use or use the Website.

1. Waiver

Every effort has been, is and will be taken to ensure that the information contained in this site is correct and up to date to the best of our knowledge and abilities. The information may, however, become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site.

 2. Definitions

For the purposes of these Terms and Conditions the following definitions apply.

Contract. The contract for sale by us and purchase of Goods by you.

Goods. The range of products which are available for purchase from this Site in accordance with the terms.

Site. Our web address

Company. Noah's Retreat Limited, a business name registered in Cyprus with registration no HE421939.


3. Use of this Site – No person under the age of 18 and/or legal age shall use the Site.

The content of this Site is owned by or licensed  to Noah's Retreat Limited . You may not copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any part of this Site and/or use in any other way without the written permission of

You may view and/or print individual pages only for your own personal use.

The Company reserves all of its legal rights and in the event of breach of the present conditions, the Company shall take all legal actions rightfully belonging to the Company and/or use in any other way. may suspend, alter, restrict or terminate at any time access to and/or use of this Site.

4. Limitation of liability

This Site should only be used for information purposes. The Company and the Site shall not be liable for any damage or loss that may occur in the use of any of the information contained or advice given on this Site except as stated in the terms and conditions of sale (where applicable) and, to the extent that such liability cannot be excluded by law, the Company is not responsible for the Site’s accuracy or its fitness for a particular purpose or the reliability of the access to this Site.

The Company and/or Site shall not be liable for any and every damages and/or losses resulting from your use of and/or faulty and/or negligence and/or incapacity to use this Site. The Company and/or Site does not guarantee that this Site will operate free of error or that it is free from computer viruses or any other contaminating computer program.

We shall not be liable to you and/or in breach of the Contract for delay and/or failure to perform due to any causes beyond the reasonable control of the Company and/ or Site and/or its suppliers, including, but not limited to, acts of god, civil commotion, industrial dispute, riots, flood, legislation and any other cause which is not the fault of the Company.

5. Cookies

We employ the use of cookies. By using Site you consent to the use of cookies in accordance with Site 's Privacy Policy and/or Cookies Policy.


Most of the modern day interactive websites use cookies to enable us to retrieve user details for each visit and after custom and/or feature products according to your preference. Cookies are used in some parts of our site to enable the functionality of those particular part and ease of use for those people visiting the site. Some of our affiliate / advertising partners may also use cookies and the Company shall bear no responsibility and/or liability regarding the advertising material of some affiliates.  We kindly urge to notify us should you feel that any of the advertising material offends you.


6. Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and your password and restricting access to your computer to prevent unauthorized access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else and/or if your password is being and/or is likely to be used in an unauthorized manner. 


The Company shall bear no liability and/or responsibility for any unauthorized use for your account (unless we have been notified).


On the Site, we sell goods for purchase only by people aged 18 or over. People aged under 18 may use the Site only with the involvement and supervision of a parent and/or guardian. The parent and/or guardian is required to accept these Terms and Conditions and place any orders for the person aged below 18. By using the Site you agree you are aged 18 or over.


7. Content and advertisements

Third Party Sites and Other Users

The Site may contain links to and/or advertisements for third party web sites (collectively hereinafter “Third Party Sites”), social media sites (such as Facebook, Instagram, YouTube, TikTok, Twitter, or Pinterest but not limited to the aforementioned).

The Third Party Sites are not under the control of the Company and/or the Site and the Company and/or Site shall not be responsible for any and every publication and/or material and/or private policies and any other meter related to these Third Party Sites.

The Company and/or Site provides links to these Third Party Sites only as a convenience and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third Party Sites. You agree that you use all Third Party Sites at your own risk. When you link to a Third Party Site, the applicable service provider’s terms and policies, including privacy and data gathering practices govern exclusively.

Should you feel the need to make further investigation, do make any investigation proceedings with any transaction with any Third Party Site.


Each Site user is solely responsible for any and all of its User Content. Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content and we make no guarantees regarding the accuracy, currency, suitability, and/or quality of any User Content, and we assume no responsibility for any User Content. Your interactions with other Site users are solely between you and such users. You agree that the Company and/or the Site will not be responsible for any and every loss and/or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we shall not be involved neither participate in such dispute in any manner.

You hereby release us, our officers, employees, agents, affiliates, subsidiaries, parents, joint ventures, successors and any other companies under common control with us from claims, demands any and all losses, damages, rights, claims, and actions of any kind including personal injuries, death, and property damage, that are either directly or indirectly related to or arise out of any interactions with or conduct of other Site users or Third Party Sites.

8. Electronic Communications

When you use our Site, or send e-mails, and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you consent to receive reply communications from us electronically in the same format and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


9. Data protection and privacy

Any details which you provide to us from which we can identify you are held and processed in accordance with our Privacy Policy.

For more information please visit our Privacy Policy page.


10. Pricing

All prices quoted are in EURO (€) and include Value Added Tax (VAT). If the price fluctuates in between you placing and receiving your order, we will honor the original price and any change in the pricing, favorable or unfavorable, shall not affect your order.


11. Payments
We accept different options for payment: Credit Card, Debit Card or Cash on Collection/ Delivery.

You will be presented with these options when you check out and according to the one chosen from you we shall process your order.

(Please note that if you choose cash on delivery but upon delivery you fail to pay the full amount in cash, we will not deliver the order and additional fees will arise for the return of your order. In such cases, we reserve all of our legal rights for any potential legal proceedings.)


12. Ordering and stock availability

We aim to display only goods that are in stock and which can be dispatched immediately.

In the uncommon case that an order is placed for goods not in stock, we shall inform you within the 2 working days (next working day in the case of expedited delivery) and you have the choice

(a) to wait for restocking or

(b) order an alternative or

(c) receive a full refund for the price you paid (including shipping costs assuming that there are no other goods in the order).

Your order confirmation received via email is only an acknowledgement of your order being placed and not an acceptance amounting to a contract. The contract commences upon dispatch of the goods.

The Company makes no representation as to the goods, items, products or services referred to in, or sold from, this Site as being available or suitable for use for any other purpose than the one suggested on the Site.

Goods sold on the Site are only for use in a domestic setting and in the way suggested to the Site. If you wish to purchase goods for commercial use please contact the Site's Customer Services via email at or call at 94045244. 

Any unauthorized commercial sale of our product shall render you liable for all losses and/or damages suffered by the Company.

13. Cancellation

You can cancel an order free of charge within 14 days of receipt of goods. We will cancel any such order without charging you, with the exception that we reserve the right to make a charge for the return of the goods where necessary. In the event of cancellation, we guarantee the refund of the value of the goods (at the price originally purchased) in the same manner the original payment was made, within 30 days.

Returned products must be in their original package and intact in order to justify a full refund.

For further information please visit our Returns & Refund Policy page.


14. Delivery and Returns

Missing, incorrect or damaged items

Following delivery, you have a window of 2 working days to raise any queries or inform us of any missing, incorrect or damaged goods. Any communication regarding such matters must be in writing (email:

Once notified in writing, we will arrange for the goods to be collected and a replacement order to be dispatched if there is stock availability. In case of no stock availability, you will be refunded the cost as this appeared at the time of purchase.

Delivery costs are not refundable unless all of the order was incorrect/ damaged. 

After a period of 2 workings days, we will not be liable for any claims for missing, incorrect or damaged items.

We operate on a fair and flexible basis and will always look into any query in order to help our customers.

Cancellation of orders

When you cancel an order or part of an order, the goods to be returned must be in their original, unopened & unused condition.

Upon receipt of the returned goods, we will inspect them to confirm that they have not been used, altered, damaged after delivery or are in any other way unfit for resale or return to the manufacturer.

In case of not receiving the goods in a satisfactory condition as prescribed above, we will withhold any monies due, advise you in writing via an email within 14 days of any such intention and describe the nature of any such refusal to refund.

During any period thereafter, the goods will be retained by us for a period of no longer than 30 days and be available for inspection by any interested parties, experts, or witnesses. 

Specific types of goods are exempt from being returned. For further information please visit our Return & Refund Policy page.

Nothing contained within these terms and conditions affects your statutory rights.

15. Warranties

We aim to deliver goods of the highest quality. Where the goods carry a warranty, we will honor it as described on the Site. 

For any unsatisfying quality of goods purchased from our Site, a query should be raised, in writing , describing why the product is of an unsatisfying quality and attach any photographs as evidence in respect to your claim. We shall review your claim with 5 working days from the date of receipt of your claim.

Any such claim must be made within 2 working days from delivery of the goods.


16. General

Emails to you will be sent to the address you specify to us. You must only provide us with a valid email address and it is your responsibility to inform us of any changes to that address. We require your email address so that we can efficiently communicate with you on the status of your order. If you choose to agree, within the details of your account, we will keep you informed of Special Offers and New Products via emails.

We will never pass your email address details to third parties.

To the extent that any provision of these terms is found by any court or authority to be invalid, unlawful or unenforceable, that provision will be deemed not to be a part of these terms and will not affect the enforceability of the remainder of these terms, nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

The headings in these terms are for convenience only and do not affect their interpretation.

These terms supersede any representation made by us or any of our employees or agents.


17. Legal rights

The consumer’s contract with the Company and/or the Site does not affect any of the consumer's and/or the company’s   legal rights.


18. Changes to the terms

The Company reserves the right to remove, modify or change, without notice, any information on this Site from time to time. Moreover, the Company may change these terms at any time by posting notice of the changes on the Sit. . If you use the Site after the Company has posted the changes you will be bound by the new terms. You should therefore ensure that you read the terms each time you use the Site.


19. Governing law and jurisdiction

These terms and your use of this Site are governed by and construed in accordance with the laws of Cyprus and any disputes will be decided only by the Courts of Cyprus.


20. Products

Please note that a number of the products on the Site are flat packed, so some assembly will be required, e.g. some cat trees.

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