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Frequently Asked Questions

PRODUCTS AND STOCK

WILL ITEMS THAT SHOW TO BE OUT OF STOCK BE RESTOCKED?

Most items part of the "Vintage Dreamer Series" that are our of stock have the "PRE-ORDER" option. In such a case it is most likely that we are awaiting for the item to become available again. 

You may want to contact us via the chat window at the bottom right of our Site or by phone on 940405244 or via email at info@noahshomecollection.com to enquire more about the item you are interested in. 

In case this will become available within 10 working days, we can add it to your order manually, at your request and dispatch the whole of the order once it is available again. 

Most items part of the "Home Collection" that are our of stock are unlikely to be restocked but you may wish to contact us nonetheless.

QUERIES/ ASSISTANCE

HOW DO I CONTACT CUSTOMER CARE?

For general enquiries or to report a fault you can contact: info@noahshomecollection.com

For general enquiries, you can contact throughout messaging systems on Facebook and Instagram or the chat window at the bottom right of our Site.

DELIVERIES

HOW DO I RETURN/ EXCHANGE MY ORDER?​

You can return your items within 14 days from the date that you received your goods, as long as the items have not been used and the tags are still attached for a full no-quibble refund.

So, should you change your mind about a purchase, we will give you a full refund, but, please bear in mind that in this instance, customers are required to cover the return postage costs.

Please refer to our returns page for more information.

​Please email info@noahshomecollection.com and one of our customer service team will assist in rectifying the issue.

WRONG ITEM RECEIVED​

We aim to sort any issues regarding incorrect items within 3 working days. Please info@noahshomecollection.com to notify us of this error and one of our customer service team will assist you.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Our delivery service aims to ensure the swift and safe shipment of your purchases, to the postal address specified in your order.


Noah's Home Collection aims to dispatch all online orders within a time frame of 1-2 working days from receipt of your order and aims that all deliveries will be received by the customer within 5 working days

 

For expedited service as well as standard delivery to remote areas, please refer to the Delivery & Returns page.

 

DO YOU SHIP INTERNATIONALLY?

We regret to inform you that at this time Noah's Home Collection does not ship internationally.

HOW MUCH DOES DELIVERY COST?

We have various different ways that you can get your goods. Please refer to the Delivery & Returns page.

ORDERS & RETURNS

HOW DO I CANCEL MY ORDER?​

If you need to change or cancel your order, please contact info@noahshomecollection.com with your order number and one of our customer service team will assist you.

WHY HAS MY ORDER BEEN RETURNED?​

If your order has been cancelled by Noah's Home Collection, it is likely to be for one of the following reasons:

  • The parcel was refused

  • The delivery address was incomplete

  • The order was damaged in transit

  • Our delivery provider was unable to access the address of the order after multiple attempts

You will be notified by email or one of our customer service team if your order is returned to the warehouse. For more information, please contact info@noahs-petboutique.com.

PAYMENT TYPES

WHAT PAYMENT TYPES ARE AVAILABLE?

You can use any of the following payment types to pay for your order:

  • Credit cards

  • Debit cards

  • Cash on delivery

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